Technical Support


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Technical Support Options


If the Free Technical Help information below does not help to solve your problem, then you may need paid technical support.  Through the use of our technical support database, emails, phone calls, and TeamViewer, our engineers will be able to help you or your qualified electronics technician isolate the problem to the unit or board level and often even to the component level.

Our technical support depends on the experience level of your technician.  Since there is high voltage present on many of the boards inside of the electronic units, we can only help troubleshoot to the level that your technician is trained to work with safely.

If we are unable to isolate and resolve the problem with technical support, then your electronics or optics unit may need to be sent to RBD for depot repair. Or depending on the complexity of the problem, an on-site field visit may be required. We offer loaner units to get your system back up while your unit is being repaired at our facility.

RBD Instruments provides Technical Support Credits billable in one minute increments. Contact us for current prices.


Free Technical Help

The RBD TechSpot blog is a valuable resource for surface analysis systems repair and operation. Once there click on the Index link to see all of the posts in alphabetical order.

The Knowledge Base in RBD's Customer Portal (requires free registration) provides over a hundred articles with information in a variety of areas.