Please note: RBD Instruments is closed beginning December 19, 2025, reopening on January 5, 2026, to give our team members time to enjoy the holiday season. Due to this closure, we will not be able to receive any shipments between these dates. If you ship a package to RBD, please make sure that it will not arrive until January 5th or later. Otherwise, there is a chance that UPS or FedEx will return your package as non-deliverable.

Repair Services

RBD provides field service for legacy PHI / PerkinElmer systems & in-house repair for RBD and PHI products and components.

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Submit a Request for Repair or Field Service:

 

Field Service

RBD's systems specialists can provide a variety of services for the X-ray photoelectron or Auger spectroscopy surface analysis systems at your facility, including:

  • On-site repair of electronics and optics
  • System refurbishment
  • System calibration
  • Preventive maintenance
  • Training on system operation and basic maintenance procedures
  • System moves - across the hall or across the country

 

In-House Repair Services

RBD offers in-house repair and exchange servcices for our warrantied and out-of-warranty products.

RBD also repairs many optics and electronic components for your older PHI Physical Electronics X-ray photoelectron and Auger spectrometer systems

Frequently Asked Questions about loaners and exchanges

 

Optics are burned-in under ultra-high vacuum conditions and include the following:

  • Analyzers
  • Ion sources
  • Neutralizers
  • Specimen Stages
  • Turbo pumps
  • X-ray sources
  • X-ray anode source recoatings
  • Electron, Ion, and X-Ray source filaments

 

Electronics are burned-in for 24 hours after repair and calibration, which helps ensure reliable operation, and include the following:

  • Analyzer ontrols
  • Electron source controls
  • Ion source controls
  • Electron multiplier supplies
  • Vacuum related (turbo pump controls, digital ion gauge controls, etc.)
  • System interfaces, scanning interfaces & miscellaneous repairs