Technical Support

If the free Solutions Database was not able to solve your problem, then you may need to purchase some technical support.  By using the Customer Service Portal, emails, phone calls, and WebEx, our technicians will be able you help your qualified technician isolate the problem to the unit or board level and even to the component level. 

Our support depends mostly on the experience level of your technician.  Since there is high voltage present on many of the boards inside of the electronic units, we can only troubleshoot to the level that your technician is trained to work safely.  In most cases we can isolate the problem to the unit and repair your unit at our factory, and we usually can send you a loaner to get your system back up while your unit is being repaired.  If we are unable to isolate and resolve the problem with technical support, then an on-site visit may be required.

RBD Instruments provides Technical Support at $175 per hour, billable in 15-minute increments.

We have a free Solutions Database that is available through our Customer Support Portal. You can use this database to get answers to many common questions and solutions to common problems.  In addition, by using the Customer Support Portal you have 24/7 access to all information related to your system or component by viewing the Cases that have been created.

This saves time, allows for easy communication and gives you a history of previous problems and solutions. It only takes a few minutes to sign up.  If you have not yet created your account, please take a few moments and do so now by emailing tech@rbdinstruments.com. (Please note that these requests are processed manually.) When your account has been created, you'll receive an email that provides you with your login information.